When: Jan 11, 2022
Where: Live-Online, 9:30-1:30 CT
4- to 6-Month Format
KTC-1 Registration Target Due Date: 1 December 2021
Each participant receives a Service Manager Development Program 3-ring binder prior to your training. Materials to insert will typically be shipped in one to three batches. Be sure to register at least 12 calendar days before the first live-online session to allow time for materials shipping. Those registering after this date may be charged a surcharge of $35 to $105 if your participant materials must be shipped via expedited service.
KTC-1 Live Online Session Dates:
All live-online sessions scheduled for 9:30 a.m. to 1:30 p.m. Central Time (10:30 a.m. Eastern, 8:30 a.m. Mountain, 7:30 a.m. Pacific)
Dates and times subject to change.
- Session 1 | on-demand (completion required before Session 2)
- Session 2 | Live-Online Wed 15 Dec 2021
- Session 3 | Live-Online Tue 11 Jan 2022
- Session 4 | Live-Online Thur 3 Feb 2022
- Session 5 | n/a (incorporated into Session 4 for this program)
- Session 6 | Live-Online Thur 24 Feb 2022
- Session 7 | on-demand (completion required before Session 8)
- Session 8 | Live-Online Thur 10 Mar 2022
- Session 9 | Live-Online Wed 16 Mar 2022
Live-Online Participant Expectations:
- Phones off, cameras on! Find a quiet place to participate and communicate to your co-workers that you’re unavailable all week. Consider working from home.
- Desktop or laptop computer with a webcam/microphone and speakers.
- Tablets, phones and Chromebooks are not recommended.
- One computer for each participant.
- Participate in a Zoom connection test session prior to session 1, and login 5 to 10 minutes early for each session.