Kubota Service Manager Development Program

Live-Online Program for Kubota Tractor Corporation Dealers

Take your service department to the next level with this new customized Service Manager Development Program!

With 10 modules, this program is offered in two formats: over 4 to 6 months, or over 12 to 18 months. With either format, your Service Manager(s) will learn the keys to success in this high-potential department, both in terms of processes, and in the people-management aspects of their job.

Download the Option Sorter Tool to decide which format is best for your dealership!

Most modules are delivered live-online, with a qualified Spader instructor available to answer your questions. Post-session application activities and personal goal-setting enable learners to implement what they learn on-the-job, and ask questions at the next session.

Click on the Agenda and FAQ tabs above for more information. Open only to Kubota dealers.


This fast-paced, highly-interactive workshop is delivered as 10 modules over either 4 to 6 months or 12 to 18 months. Most modules are delivered as highly-interactive live-online sessions via Zoom, with self-paced work before and between some sessions.

Here is a closer look at the program.

Please watch for your confirmation email and refer to the Live-Online learning path for more details on the pre-work.

Service Department Manager Development Program Overview

Final format, sequence and dates to be determined. Some topics may be combined into a single module. 

Program Introduction | online video with John Spader

    1. One Dollar Empowerment® | self-paced learning, completion required before Session 2; Learn a true business scorecard that owners, managers, and employees can all understand, including seeing the net profit levels needed for business survival.
    2. Service Department Profit Planning | live-online; Understanding, managing, and driving the financial performance of the Service Department.
    3. Business Plateaus and Role Clarity | live-online; How to structure the organization and roles in your department for high performance, as well as being ready for growth and/or declines in market conditions.
    4. Service Department Efficiency Part 1 | live-online; Proven systems and processes for creating efficiency and measuring, monitoring and positively influencing one of the most important service department scores impacting the bottom line.
    5. Service Department Efficiency Part 2 | live-online; Continuation of Service Department Efficiency with more detailed discussions around scheduling and flat rate billing techniques; applies to the longer-format program only (combined into Session 4 for the shorter format).
    6. Service Department Scorecards and Projections / Pay Plan Principles | live-online; How to create effective Service Department scorecards with the key metrics to monitor and manage daily, weekly and monthly, as well as accurately forecasting year-end results and adjusting as the year progresses.  The key questions to ask to create effective pay plans that are win-win by properly rewarding employees and driving dealership profitability.
    7. Working with People for Success and Fulfillment | self-paced learning, completion required before Session 8; Identify, manage and work more effectively with people of all four styles.
    8. Leadership Foundations | live-online; Conquering the five common, costly mistakes that leaders, managers and others make, and how these can be prevented.
    9. Leadership Skills Implementation | live-online; Implementing the PRO-daptive® model for diagnosing and managing situations using the appropriate, proven leadership approach.
    10. Program Recap | live-online; Review the key learning points from all previous sessions with a qualified instructor in this condensed session; quiz format with points awarded to earn valuable prizes!


Each session:  9:30 a.m. to 1:30 p.m. (Central)

Be sure to download Zoom and participate in a test session in advance. Please login at least 5 minutes before the beginning of each session.


Who should attend this workshop?

  • Service/aftermarket managers and directors
  • Business owners or general managers
  • Key service employees (service writers/advisors, etc.)

Do you offer additional support?
Each participant will be shipped a full set of materials that includes the tools, processes, tips and forms needed for implementation and reference. You’ll also receive access to our help desk via email or toll-free phone for help with any questions you have when implementing what you’ve learned.

Session Times

  • Central Time:  9:30 a.m. to 1:30 p.m. approximately (10:30 a.m. Eastern, 8:30 a.m. Mountain, 7:30 a.m. Pacific)
  • Please participate in a Zoom connection test session, and also plan to login 5-10 minutes early each day.

How much does this workshop cost?
Special Kubota pricing: $4,635 per attendee

This workshop may be available on demand or may not be currently scheduled.  Contact us at 800-772-3377 to discuss scheduling for your organization or team.