Kubota Service Manager Development Program

Live-Online Program for Kubota Tractor Corporation Dealers

Take your service department to the next level with this new customized Service Manager Development Program!

With 8 to 9 modules, this program is offered in two formats: over 3 to 6 months, or over 12 to 18 months. With either format, your Service Manager(s) will learn the keys to success in this high-potential department, both in terms of processes, and in the people-management aspects of their job.

Download the Option Sorter Tool to decide which format is best for your dealership!

Most modules are delivered live-online, with a qualified Spader instructor available to answer your questions. Post-session application activities and personal goal-setting enable learners to implement what they learn on-the-job, and ask questions at the next session.

Click on the Agenda and FAQ tabs above for more information. Open only to Kubota dealers.

Agenda

This fast-paced, highly-interactive workshop is delivered as 8 to 9 modules over either 3 to 6 months or 12 to 18 months. Most modules are delivered as highly-interactive live-online sessions via Zoom, with self-paced work before and between some sessions.

Here is a closer look at the program.

Pre-Work
Please watch for your confirmation email and refer to the Live-Online learning path for more details on the pre-work.

Service Department Manager Development Program Overview

Final format, sequence and dates to be determined. Some topics may be combined into a single module. 

Program Introduction | online video with John Spader

    1. One Dollar Empowerment® | self-paced learning, completion required before Session 2; Learn a true business scorecard that owners, managers, and employees can all understand, including seeing the net profit levels needed for business survival.
    2. Service Department Profit Planning | live-online; Understanding, managing, and driving the financial performance of the Service Department.
    3. Business Plateaus and Role Clarity | live-online; How to structure the organization and roles in your department for high performance, as well as being ready for growth and/or declines in market conditions.
    4. Service Department Efficiency Part 1 | live-online; Proven systems and processes for creating efficiency and measuring, monitoring and positively influencing one of the most important service department scores impacting the bottom line.
    5. Service Department Efficiency Part 2 | live-online; Continuation of Service Department Efficiency with more detailed discussions around scheduling and flat rate billing techniques; applies to the longer-format program only (combined into Session 4 for the shorter format).
    6. Service Department Scorecards and Projections / Pay Plan Principles | live-online; How to create effective Service Department scorecards with the key metrics to monitor and manage daily, weekly and monthly, as well as accurately forecasting year-end results and adjusting as the year progresses.  The key questions to ask to create effective pay plans that are win-win by properly rewarding employees and driving dealership profitability.
    7. Working with People for Success and Fulfillment | self-paced learning, completion required before Session 8; Identify, manage and work more effectively with people of all four styles.
    8. Leadership Foundations | live-online; Conquering the five common, costly mistakes that leaders, managers and others make, and how these can be prevented.
    9. Leadership Skills Implementation | live-online; Implementing the PRO-daptive® model for diagnosing and managing situations using the appropriate, proven leadership approach.

Times:

Each session:  9:30 a.m. to 1:30 p.m. (Central)

Be sure to download Zoom and participate in a test session in advance. Please login at least 5 minutes before the beginning of each session.

FAQ

Who should attend this workshop?

  • Service/aftermarket managers and directors
  • Business owners or general managers
  • Key service employees (service writers/advisors, etc.)

Do you offer additional support?
Each participant will be shipped a full set of materials that includes the tools, processes, tips and forms needed for implementation and reference. You’ll also receive access to our help desk via email or toll-free phone for help with any questions you have when implementing what you’ve learned.

Session Times

  • Central Time:  9:30 a.m. to 1:30 p.m. approximately (10:30 a.m. Eastern, 8:30 a.m. Mountain, 7:30 a.m. Pacific)
  • Please participate in a Zoom connection test session, and also plan to login 5-10 minutes early each day.

How much does this workshop cost?
Special Kubota pricing: $4,635 per attendee