Agenda

This fast-paced, highly-interactive workshop is delivered as 10 modules over either 4 to 6 months or 12 to 18 months. Most modules are delivered as highly-interactive live-online sessions via Zoom, with self-paced work before and between some sessions.

Here is a closer look at the program.

Pre-Work
Please watch for your confirmation email and refer to the Live-Online learning path for more details on the pre-work.

Service Department Manager Development Program Overview

Final format, sequence and dates to be determined. Some topics may be combined into a single module. 

Program Introduction | online video with John Spader

1. 1. One Dollar Empowerment® | self-paced learning, completion required before Session 2; Learn a true business scorecard that owners, managers, and employees can all understand, including seeing the net profit levels needed for business survival.
   2. Service Department Profit Planning | live-online; Understanding, managing, and driving the financial performance of the Service Department.
   3. Business Plateaus and Role Clarity | live-online; How to structure the organization and roles in your department for high performance, as well as being ready for growth and/or declines in market conditions.
   4. Service Department Efficiency Part 1 | live-online; Proven systems and processes for creating efficiency and measuring, monitoring and positively influencing one of the most important service department scores impacting the bottom line.
   5. Service Department Efficiency Part 2 | live-online; Continuation of Service Department Efficiency with more detailed discussions around scheduling and flat rate billing techniques; applies to the longer-format program only (combined into Session 4 for the shorter format).
   6. Service Department Scorecards and Projections / Pay Plan Principles | live-online; How to create effective Service Department scorecards with the key metrics to monitor and manage daily, weekly and monthly, as well as accurately forecasting year-end results and adjusting as the year progresses.  The key questions to ask to create effective pay plans that are win-win by properly rewarding employees and driving dealership profitability.
   7. Working with People for Success and Fulfillment | self-paced learning, completion required before Session 8; Identify, manage and work more effectively with people of all four styles.
   8. Leadership Foundations | live-online; Conquering the five common, costly mistakes that leaders, managers and others make, and how these can be prevented.
   9. Leadership Skills Implementation | live-online; Implementing the PRO-daptive® model for diagnosing and managing situations using the appropriate, proven leadership approach.
   10. Program Recap | live-online; Review the key learning points from all previous sessions with a qualified instructor in this condensed session; quiz format with points awarded to earn valuable prizes!

Times:

Each session:  9:30 a.m. to 1:30 p.m. (Central)

Be sure to download Zoom and participate in a test session in advance. Please login at least 5 minutes before the beginning of each session.

FAQ

Who should attend this workshop?

• Service/aftermarket managers and directors
• Business owners or general managers
• Key service employees (service writers/advisors, etc.)

Do you offer additional support?
Each participant will be shipped a full set of materials that includes the tools, processes, tips and forms needed for implementation and reference. You’ll also receive access to our help desk via email or toll-free phone for help with any questions you have when implementing what you’ve learned.

Session Times

• Central Time:  9:30 a.m. to 1:30 p.m. approximately (10:30 a.m. Eastern, 8:30 a.m. Mountain, 7:30 a.m. Pacific)
• Please participate in a Zoom connection test session, and also plan to login 5-10 minutes early each day.

How much does this workshop cost?
Special Kubota pricing: $4,635 per attendee