Total Management 1 | Live-Online Workshop


Click on the Agenda tab above to learn more about how this action-packed 5-day workshop will look in a live-online format. You’ll want to clear your calendar that week, and we recommend you find a quiet place outside the dealership to give it 100% of your attention. If you thought the in-person experience was fast-paced, you won’t want to miss live-online!

How to have more time and make more money.

During the oil crisis of 1979, recreation industries such as RV and marine were hit hard. Using the principles he and Noel Lais developed for NCM 20 Groups, Duane Spader taught the first Total Management course in the Spader Camper Center showroom in 1980 to a group of eight marine dealers. Today, TM1 is NCM’s most widely-attended course, helping thousands of people succeed like never before.

Total Management 1 is geared toward every decision maker, leader and key employee in your organization. Attendees will be able to help your business stabilize, grow, and increase profits.

You’ll leave with a clear set of principles, processes and tools to take your company to new levels of performance and profitability. And that has a way of making your work a whole lot more enjoyable.

Take home these benefits:

• Make faster, better decisions based on proven principles and ratios for business management
• Achieve a highly profitable and adaptable business by effectively structuring a right-sized operation
• Achieve excellent margins and competitive pricing
• Perform simplified score-keeping in a profit plan that connects the financial goals of the company, each department, and individual employees
• Realize sound inventory planning, higher margins, lower risk, and more robust adaptability
• Improve employee and customer communication, improve attitudes, and reduce conflict by mastering the four basic human styles

Learn more by clicking on the “Agenda” tab at the top of this page.

LIVE-ONLINE MATERIALS SHIPPING: All participant materials will be shipped to the address provided upon registration at no additional cost if registration is received at least 12 calendar days prior to the beginning of Session 1. Clients who register fewer than 12 days prior to the first day of training will be charged up to $95 additional per participant for expedited materials shipping; surcharge varies depending on timeframe and client location in U.S. or Canada, typically $30 to $50 per participant.

MRAA Members:  Use these coupon codes to receive a $100 discount for each person you register!

  • tm1-mraa-1 for one attendee ($100 discount)
  • tm1-mraa-2 for two attendees ($200 discount)
  • tm1-mraa-3 for three attendees ($300 discount)


This fast-paced, highly-interactive workshop is delivered over five days via multiple live-online Zoom sessions with several breaks per day.

Here is a closer look at the program.

Please watch for your confirmation email and refer to the Live-Online learning path for more details on the pre-work.

  • Principles: NCM’s general business and success principles for understanding and improving performance and profitability.
    • NCM’s Profit Power® formulas
    • NCM’s industry-specific Key Expense Ratios
    • One Dollar Empowerment®,  the scorecard managers and employees can understand
    • How departments can work together to complement and integrate
    • The “real” competitors
  • Plateaus: Our business plateaus model for understanding how to size and structure  your business for profitability and productivity.
    • The two most important positions in the business and how to capitalize on them
    • The red, yellow and green flags that tell you when to grow or shrink the business
    • Maps for how to grow, shrink, or stabilize position-by-position for all sizes of businesses
  • People: How to understand and work with the four basic human styles.
    • Profile your own personal style and have a booklet to reference when working with others
    • How to recognize the four styles and work more effectively with each of them
    • Psychology of Selling and two other quick reference cards
  • Pricing: A proprietary pricing system that harnesses employee commitment.
    • Costline® pricing
    • Systems for maintaining margins and being competitive at the same time
  • Profit Planning: Build easy-to-understand, adaptable profit plans for the company and each department.
    • Why departments have conflict, and how to get them to integrate and work as a team
    • The four key numbers in a department, and how to manage them
    • The five key factors to managing unit prep
    • The 30-minute budget
    • Total company and departmental expense ratio guidelines
  • Forward Forecasting & Deviations: NCM’s proprietary forward forecasting system.
    • Proven monthly monitoring system for identifying and managing profit plan deviations
    • Highly accurate forecasting to manage for the future versus comparing to last year
  • Inventory: Key inventory management principles and systems for large- and small-ticket inventory.
    • The process for managing unit trade-ins
    • A system for planning and obtaining a high inventory turnover
    • The two flexible systems for planning and ordering unit inventory
  • Pay Plans: Key principles and tools to set compensation plans.
    • Costline® pay plans for sales, service and parts and accessories employees
    • General manager pay plan
    • Booklets outlining pay plans based on correct expense ratios that are win-win for employees and the company
  • Cash Flow: How to manage and forecast cash flow in your business.
    • How to create accurate annual and monthly cash flow reports
    • The four main categories of cash flow management
    • How to avoid the mistakes most managers make when trying to project cash flow
    • The three levels of cash flow management, and identifying the best one for your business
  • Balance Sheet: How to understand and manage the key items on your Balance Sheet.
    • Discover the Balance Sheet metrics that are the hidden drivers of your business
    • Learn about the key three to four numbers you need to manage on your Balance Sheet, and understand how they affect things ranging from your banking relationships to how you think and act when managing your business


Each session:  9:30 p.m. to 4:30 p.m. (Central)

Be sure to download Zoom and participate in a test session in advance. Please login at least 5 minutes before the beginning of each session.


Who should attend this workshop?

  • Business owners or general managers
  • Controllers or accounting people
  • Department managers
  • Key employees

Do you offer additional support?
Attendees may opt to receive a review and analysis of their financial statements. Submit your last year-end statement using via our online learning management system when completing your course pre-work.

Each participant will be shipped a full set of materials that includes the tools, processes, tips and forms needed for implementation and reference. You’ll also receive access to our help desk via email or toll-free phone for help with any questions you have when implementing what you’ve learned.

Session Times

  • Monday through Friday: Live-online sessions with multiple breaks and approximately 30- to 45-minutes for lunch.
  • Central Time:  9:30 a.m. to 4:30 p.m. approximately.
  • Homework:  Plan to spend approximately 30 to 60 minutes each day completing self-paced application activities.
  • Please participate in a Zoom connection test session, and also plan to login 5-10 minutes early each day.

How much does this workshop cost?
First attendee:  $3,395
Second attendee from same company within one year:  $3,295
Third and additional attendees:  $3,195 each

photo of Ken Whiting

Ken and Andy Whiting

It didn't take us long to realize [Total Management 1] was just basically a goldmine if we could just learn how to mine it. We've never stopped working on that. I wouldn't say our service is perfect yet, but my God, I say, compare it to other RV dealers, we are very good.

This workshop may be available for private sessions or may not be currently scheduled.  Contact us at 800-772-3377 to discuss scheduling for your organization or team.