Spader

Service Writing Workshop

  • Improve communication with customers and departments with a proven, easy-to-follow service system that includes flowchart processes and information flow
  • Make the most effective use of technicians’ time for deliveries, repairs, and emergencies with a streamlined scheduling system
  • Identify peak performance and make the right decisions from a clearly-defined set of service writing tasks
  • Sell service with a proven five-step process
  • Increase profits by understanding the difference between productivity and Collect-able™ Efficiency, and how to measure and manage both

The Spader Service Writing workshop provides service personnel with the confidence and skills to improve scheduling, information flow and selling processes. The strength of your service writing directly determines the health of your entire service department. This workshop will give you the processes, systems, and tools for powerful stability and profitability so that you can create a high-performance service writing function.

Video:  Service Management or Service Writing?

Agenda

This three-day workshop will cover the following:

Estimating & Check-In: The Key Processes for Estimating Work and Checking In Service Units

  • Service walk-around process
  • Proven five-step process for selling service
  • Flowcharts for estimating and check-in

Scheduling: The Processes and Tools Needed for an Adaptable and High-Performing Scheduling System

  • The service appointment process, and the key dos and don’ts
  • Daily service scheduling system

Information Flow: Concrete Processes and Flowcharts for Designing and Managing the Flow of Information In Service

  • Customer notification
  • Productivity reports
  • Delivery request packet (for sales department units)
  • Sublet administration

Profit Planning: How to Determine What Labor Rate is Needed to Make Your Service Department Profitable, and Understand Why

  • Collect-able™ Efficiency: understand the difference between collectable vs. non-collectable hours
  • A system to quickly determine the correct labor rate for your service department
  • Flat rate billing and menu pricing
  • How great service writing can dramatically affect the bottom line

People: How to Understand and Work With the Four Styles

  • How to recognize the four personality styles and work more effectively with each style
  • Harness the power of non-verbal communications
  • The “real” competitors

Flowcharts and Process Maps

  • The documented process maps and flowcharts for the above items are included in the participant book

Times
Days one and two:  8:00 a.m. to 5:00 p.m.
Day three:  8:00 a.m. to 3:00 p.m. approximately
Please arrive 30 minutes early the first morning for registration.

FAQ

Who should attend this workshop?

  • Service writer
  • Service adviser
  • Service manager
  • Shop foreman
  • Owner
  • General manager
  • Anyone involved in service writing

Do you offer additional support?

Each participant takes home a full set of materials that includes the tools, processes, tips and forms needed for implementation and reference. You’ll also receive access to our help desk via email or toll-free phone for help with any questions you have when implementing what you’ve learned.

How much does this workshop cost?

First attendee:  $1,795

Second attendee from same company within one year:  $1,695

Third and additional attendees:  $1,645 each


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